Shipping policy

1. DELIVERY COVERAGE
The Pool Team offers nationwide delivery across South Africa. We deliver to all major cities and surrounding areas, including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, and more.

2. ORDER PROCESSING
Orders are processed within 1-2 business days of payment confirmation. Orders placed over weekends or on public holidays will be processed on the next business day.

3. DELIVERY TIMEFRAMES
Please note that delivery timeframes are estimates and may be affected by courier delays, adverse weather, or high-volume periods.

Destination	Estimated Delivery Time
Major cities (Gauteng, Cape Town, Durban)	2-3 business days
Outlying areas	3-5 business days
Remote/rural areas	5-7 business days

4. DELIVERY COSTS
Delivery fees are calculated at checkout based on the size, weight, and destination of your order. Orders over R1,200 qualify for free delivery. Free delivery promotions may also apply from time to time — check our website for current offers.

5. CLICK & COLLECT
Prefer to collect? We offer free Click & Collect at all of our store locations across South Africa. Simply select your nearest store at checkout and you will receive a notification once your order is ready for collection.

6. OVERSIZED ITEMS
Certain products — such as heat pumps, large filters, and pump/filter boxes — may be subject to additional delivery charges due to size and weight. Any additional costs will be clearly indicated at checkout. Some oversized items are available for in-store collection only.

7. ORDER TRACKING
Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your delivery.

8. DELIVERY ADDRESS
Please ensure your delivery address is accurate at the time of placing your order. The Pool Team cannot be held responsible for delays or non-delivery resulting from incorrect address details provided by the customer.

9. FAILED DELIVERIES
If a delivery attempt is unsuccessful, our courier partner will make contact to arrange a suitable time. After two failed attempts, the order may be returned to us and a re-delivery fee may apply.